Positive cash flow and a strong revenue management is imperative to the success of any healthcare organization. The best way to ensure this success is through accurate billing and coding. By outsourcing your medical coding to PDN, you will not only improve the quality of your claims but you will also realize an increase in revenue. PDN knows that choosing a medical coding company is a hard decision and one that requires as much information as possible. Here are some Frequently Asked Questions that we have been asked over the years:
How long have you been servicing the Medical Coding Industry?
PDN opened its first office in 1995 and has been growing ever since. We are now a full-service medical coding company providing quality Health Information Services for clients all around the country.
How experienced are your medical coders and do they have all the certifications?
All of us at PDN know there is no substitute for experience. We go to great lengths to ensure each one of our coders is certified by the state, but what we really look for is prior medical experience and above all attention to detail. Medical coders go through stringent training so we like to cultivate that training by giving them the foundation of proper methodology so they will gain confidence and perform their job competently. They also participate in continuing education to stay ahead of all the changes that take place in the medical industry.
How secure is your data network?
Data security is something we take extremely seriously at our remote coding lab and we have invested all our resources into the most advanced e-coding software on the market. In addition to Legacy systems to all new servers we also utilize Citrix for security and monitoring. We also train our staff routinely on the importance of data security as well as the latest security threats. We also screen them thoroughly upon employment with PDN.
Are you certified or affiliated with any local, state or national organizations?
PDN is a corporation proudly in “good standing” with the State of Illinois. We are also a certified Disadvantaged Business Enterprise (DBE) with the State of Illinois, Cook County, City of Chicago, and Chicago Minority Business Development Council as well as a certified Minority Business Enterprise (MBE). We are also are compliant in HIPAA as well as all national regulations including secure government services that meet US Navy requirements.
Where is your remote coding being performed? Will we be able to communicate effectively with medical coders handling our account?
This is a question that is asked quite frequently. The term “outsourcing” is a hot topic these days and can sometimes bring up thoughts of the dreaded overseas call center with scripted language that does not come close to the English language. PDN recognizes when dealing with patients and their medical records, clear and concise communication is vital to a successful partnership. That is why we built two state of the art remote coding labs right here in Chicago to best serve our nationwide network of clients. PDN employs a superior team of medical coders locally and provides continuous training to stay abreast of the constant changes that are occurring in the medical industry today. We are committed to providing exceptional service to all our healthcare providers and being local ensures timely and effective response for all your medical billing and coding requirements.
PDN continues to lead the nation as the most comprehensive provider of Health Information Management solutions. We remain committed to the success of each and every one of our healthcare organizations and to provide superior, personal service that is second to none. Contact the professionals at PDN and let us show you how we can start increasing your revenue today. We will exceed your expectations!
Professional Dynamic Network Corporate Office
600 Holiday Plaza Drive
Matteson, IL 60443